Privacy Policy

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The Autoclave Guy LLC

Effective Date: August 30, 2026

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​​Important Notice Regarding Text-Messaging Data

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The Autoclave Guy LLC (“The Autoclave Guy,” “we,” “us,” or “our”) does not sell, rent, or share customer text-messaging opt-in information—including mobile phone numbers and consent records—with affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services.

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Text-messaging originator opt-in data and consent records are used only to provide communications authorized by the customer and to operate and support our messaging services. This information may be provided to vendors that help us deliver text messages, but it is not shared with third parties for their own marketing or promotional use.

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1. Information We Collect

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​​​We may collect the following types of information:

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Personal Information

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When you contact us, request a quote or service, schedule an appointment, or opt in to receive communications, we may collect:

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• Your name

• Email address

• Phone number

• Information you provide about your equipment, requested service, or repair needs

• Service-location information provided directly to us when needed to perform requested services

• Communication preferences

• SMS and email opt-in records, including the date, time, and method of consent

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Our website does not collect or process payment information. It also does not request a physical address through its online forms.

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Website and Technical Information

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When you visit our website, we or our service providers may automatically collect certain information, such as:

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• Browser and device information

• General location information derived from an Internet Protocol address

• Pages visited and actions taken on the website

• Referral sources

• Dates and times of website visits

• Cookies, identifiers, and similar technologies

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We use Google Analytics to help us understand how visitors interact with our website. Google Analytics may collect information through first-party cookies and similar technologies, including device and browser information and website activity.

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Customer Communications

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We may maintain records of:

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• Inquiries and quote or service requests

• Appointment details and preferences

• Communications by telephone, email, SMS, or website form

• Service history

• Customer feedback

• Communication consent and opt-out requests

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2. How We Use Your Information

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We may use the information we collect to:

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• Respond to inquiries and provide requested quotes or services

• Schedule and manage appointments

• Communicate about service requests, repairs, appointments, and customer support

• Send appointment reminders and service-status updates

• Maintain records of communication preferences and consent

• Operate, maintain, and improve our website and services

• Analyze website traffic and usage

• Protect our website, systems, customers, and business from misuse, fraud, or security threats

• Comply with applicable legal and regulatory requirements

• Establish, exercise, or defend legal rights

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We do not use SMS opt-in information to authorize marketing or promotional communications by third parties

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3. SMS Messaging and Compliance

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​​Text-Message Program

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​​If you opt in to receive SMS messages from The Autoclave Guy, we may send messages concerning:

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• Responses to quote or service requests

• Appointment scheduling and reminders

• Repair or service updates

• Post-service feedback and review requests

• Customer-support communications

• Other information directly related to services you have requested

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We do not use this SMS program to send promotional discounts, special offers, or unrelated marketing messages.

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Consent and Opt-In Records

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• We send SMS messages only when we have an appropriate basis and any consent required by applicable law.

• We may maintain records of SMS consent, including the date, time, source, and method of the opt-in.

• Consent applies only to communications from The Autoclave Guy at the number provided during the opt-in process.

• We endeavor to comply with the Telephone Consumer Protection Act and other applicable messaging laws and regulations.

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Opt-Out Instructions

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You may cancel SMS messages at any time by replying STOP to a message from us.

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After an opt-out request:

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• You may receive a final message confirming that you have been unsubscribed.

• No additional SMS messages will be sent under that messaging program unless you subsequently opt in again.

• We will process the opt-out request as promptly as reasonably practicable.

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You may also request to stop SMS messages by contacting us at info@theautoclaveguy.com or 954-662-5817.

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Message Frequency and Content

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• Message frequency varies depending on your service requests, appointments, and communications with us.

• Messages will relate directly to an inquiry, quote, appointment, repair, or service you have requested.

• The number of messages received will depend on the nature and status of the requested service.

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Help and Support

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Reply HELP to an SMS message for assistance, or contact us at:

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• Email: info@theautoclaveguy.com

• Phone: 954-662-5817

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​Customer support is generally available during regular business hours.

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​Carrier Information​​

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• Message and data rates may apply.

• Message delivery is subject to the availability and reliability of participating wireless carriers and networks.

• Wireless carriers are not responsible for delayed or undelivered messages.\

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SMS Data Protection

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No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to vendors and subcontractors that support our messaging operations, such as communications platforms, telecommunications providers, customer-service providers, and messaging aggregators, but only as reasonably necessary to provide those services.

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All other information-sharing categories described in this policy exclude text-messaging originator opt-in data and consent. Such information will not be shared with third parties for their own marketing or promotional purposes.

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4. Information Sharing and Disclosure  

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We do not sell, rent, or trade personal information.

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We may disclose information in the following circumstances:

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Service Providers​​​​

 

We may provide information to vendors that perform services on our behalf, including:

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• GoHighLevel, which supports customer communications, forms, contact management, scheduling, and related business functions

• Google Analytics, which helps us measure and understand website traffic and usage

• Telecommunications carriers, SMS aggregators, and messaging providers used to deliver messages authorized by customers

• Other vendors that support website hosting, security, communications, or business operations

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These providers may use information only as permitted by their agreements with us and their applicable privacy obligations.

SMS opt-in data and consent records will not be shared with these providers for their own marketing or promotional purposes.

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Legal Requirements and Protection of Rights

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We may disclose information when reasonably necessary to:

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• Comply with applicable law, regulation, subpoena, court order, or other valid legal process

• Respond to a lawful request from a government or law-enforcement authority

• Protect the rights, property, safety, or security of The Autoclave Guy, our customers, or others

• Detect, investigate, or prevent fraud, misuse, or security incidents

• Establish, exercise, or defend legal claims

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Business Transfers

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Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

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Any successor receiving personal information will remain subject to applicable law and the privacy commitments governing the information at the time of transfer.

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Text-messaging opt-in data and consent will not be transferred or used for unrelated third-party marketing or promotional purposes.

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5. Data Security and Retention 

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We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we maintain. These measures may include limiting access to information and using the security features provided by our website, communications, analytics, and business-service platforms.

No Internet transmission, electronic storage system, or security measure is completely secure. We therefore cannot guarantee the absolute security of personal information.

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We retain personal information for as long as reasonably necessary to:

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• Provide requested services

• Maintain service and business records

• Honor communication preferences and opt-out requests

• Meet legal, accounting, tax, insurance, and operational obligations

• Resolve disputes and enforce agreements

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Retention periods may vary depending on the type of information and the reason it was collected.

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6. Cookies and Analytics 

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Our website uses cookies and similar technologies, including technologies associated with Google Analytics, to:

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• Measure website traffic

• Understand how visitors use the website

• Identify referring websites or sources

• Improve website functionality and user experience

• Detect technical or security issues

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Google Analytics may place a first-party cookie on your device to distinguish visitors and sessions. Google states that Analytics does not log or store individual Internet Protocol addresses.

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You may restrict or disable cookies through your browser settings. Doing so may affect the availability or operation of certain website features.

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You may also learn about Google’s data practices and available opt-out options through Google’s privacy and Analytics resources.

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7. Your Rights and Choices

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Subject to applicable law, you may ask us to:

• Provide information about the personal information we maintain about you

• Correct inaccurate or outdated information

• Delete information that we are not legally or operationally required to retain

• Update your communication preferences

• Stop sending SMS messages

• Withdraw consent for future communications

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To stop SMS messages, reply STOP.

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We may retain limited information necessary to document and honor an opt-out request. Withdrawing consent does not affect the lawfulness of communications sent before the withdrawal was received.

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To submit a privacy request, contact us using the information in Section 10. We may need to verify your identity before completing certain requests.

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8. Third-Party Links

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Our website may contain links to websites or services operated by third parties. We do not control and are not responsible for their content, security, or privacy practices.

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We encourage you to review the privacy policy of any third-party website or service you visit.

This Privacy Policy applies to information collected by or on behalf of The Autoclave Guy LLC through our website, communications, and services.

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9. Changes to This Privacy Policy

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We may revise this Privacy Policy periodically to reflect changes in our services, data practices, technology, or legal obligations.

The current version will be posted on our website with its effective date. When appropriate, we may provide additional notice of a material change through the website, email, SMS, or another reasonable method.

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10. Contact Us

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If you have questions about this Privacy Policy, our information practices, or your personal information, contact us at:

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The Autoclave Guy LLC
Phone: 954-662-5817
Email: info@theautoclaveguy.com
Website: https://www.theautoclaveguy.com